Last time I went to the cityhall for the birth certificate, the officer also said they know that there are many difficulties in making original birth certificate. And this is nothing to do with the individual itself. Therefore, they said, just provide any prove that is the best you can get, make it legalized, they will accept it. Of note, on the document, there should be always names from the person, from the parents, birth place, time. Of course this document should include the official seal from the authorization of the birth certificate.
good luck further!!
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