您好请问您是怎么和postnl聊的啊,我的快递是十月份就卡在海关了,现在联系postnl,他就让我问sender,他们说东西不在他们这。
“I'm sorry, but I'm afraid if there hasn't been an update since October we have to assume the parcel is lost. It looks like the parcel was never in our possession. For a further suitable solution you'll have to contact the sender, since you have an agreement with them. Sorry for the inconvenience. Kind regards, Celine”
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