发件人:
发送时间: 2014年6月1日(星期天) 凌晨5:24
收件人: "nszakelijk"<nszakelijk@ns.nl>;
主题: Complaints of repeat purchase requirements
Dear NS company,
To send you the email, I wish to express my objection to repeat purchase requirements. I bought the day ticket from HEMA on 30-05-2014. It's the first time I buy a day ticket and all the information on it is in Dutch, so I don't know how to use it. On 31-05-2014 I went to station directly and plan to change the e-ticket with HEMA ticket. Then other passenger told me I need to active the ticket and helped me to active the ticket by my smart phone, then I downloaded the PDF ticket as follow. When the attendant checked my ticket, I show her the PDF ticket with the same information as the paper ticket. But she refused to check the information on the ticket, and prescribed me a ticket dismissal. I think that's unfair because the reason as follow:
1. I am a foreign traveler who can only read in English and Chinese, but neither HEMA and NS provide me the English or Chinese explain of the day ticket;
2. I have paid for the ticket and active it, also bring the PDF ticket and show it to te attendant. I am a law-abiding person, never try to fare evasion.
3. Last time I went Brussel by NS Hispeed, I saw the passenger use eticket on app and the attendant check the ticket by scan the dimensional code, so I think I can also use the eticket because you are all NS company.
4. By news, I learned that NS will no longer use paper tickets after next month. I appreciate NS' efforts made to protect the environment.
5. I respect the rules established by NS, because I know it is used to punish cheaters and not harm honest people.
So I wish NS withdraw the fare evasion allegations on me, and cancel the repeat purchase requirements. Since I always abide by the laws, I dare to resolve the dispute through the laws.
Sincerely regards
|
登录
）
