前两天收到学校发的邮件，人家给了一个书单······新的贵些，想问问谁有二手的~~~我25号下午到荷兰
我读的是international service management的master课程
需要的是下面这些：
Booklist unit 1 2010-2011
All master programmes
·
Covey, S.R. (2004), The seven habits of highly effective people, Simon & Chuster, ISBN: 978-0-7432-6951-3.
MAILTS specific
·
Russell, R.V. (2005, 3rd) Pastimes. The context of contemporary leisure. Champaign, Illinois: Sagamore Publishing (optional).
Compulsory reading during the course:
·
Rojec, C., Shaw, S.M. & Veal, A.J. (2007) A handbook of leisure studies. Basingstoke, Hampshire: Palgrave/Macmillan.
·
Holden, A. (2005) Tourism Studies and the Social Sciences.
London: Routlegde.
Service Performance Improvement
§
Fitzsimmons, J.A. & Fitzsimmons, M.J. (2008). Service Management: Operations, Strategy, Information Technology. 6th Edition. International Edition. Boston: McGraw Hill ISBN 978-0071263467
§
Walsh, C. (2008). Key Management Ratios: The 100+ ratios every manage needs to know. 4th edition. London: Financial Times / Prentice Hall. ISBN 978-0273719090 (or earlier edition)
Strategic Service Management (as well for MAIEM students)
Required literature
·
Mintzberg, H., Ahlstrand, B. & Lampel, J. (2009). Strategy Safari: The complete guide through the wilds of strategic management. 2nd edition, Harlow: FT Prentice Hall.
·
Whittington, R. (2001). What is strategy, and does it matter?, 2nd edition, London: Routledge.
Market Value Creation
·
Pine, B.Joseph II and James H.Gilmore (1999). The Experience Economy
Walsh, C. (2008). Key Management Ratios: The 100+ ratios every manage needs to know. 4th edition. London: Financial Times / Prentice Hall. ISBN 978-0273719090 (or earlier edition) |
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