KLM confirms that, in accordance with the notification issued by the Civil Aviation Administration of China (CAAC), its flights KL831 Amsterdam (AMS) - Hangzhou (HGH) on 7th and 14th October, 2021, will be operated as cargo only.
Customers booked on these flights will be informed individually. The return flights KL832 Hangzhou (HGH) - Amsterdam (AMS) on 8th and 15th October, 2021, will operate as normal with passengers according to its regular schedule. All other flights to/from China will remain operated as scheduled.
KLM regrets this situation and reminds that commercial measures are in place to guarantee customers flexibility and to allow them to change or cancel their booked trips without having to pay the change fee.
KLM is strongly committed to providing customer optimum health and hygiene conditions at every stage of their trip.