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Retail Servicedesk Support
Location: Amsterdam area
Summary:
Ensure proper day-to-day operation of technology applications and equipment. Provide technical support. Perform installations, repairs, upgrades and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well.
Duties:
Installs, configures and maintains IT devices and systems; adds or upgrades and configures Retail equipment.
Troubleshoots networks, systems, phones, office equipment, and applications to identify and correct malfunctions and other operational difficulties.
Special projects and/or other tasks as determined by supervisor.
Might need to travel to other European countries for local support.
Qualifications:
At least two years of IT desk-side support experience required.
Windows 7, Office 2010 & 2013, Mac and Office 2011. Basic understanding of networking fundamentals, Active Directory, remote troubleshooting. Preferably knowledge of Service now.
Basic understanding of networking fundamentals.
Must be authorized to work in the Netherlands.
Soft Skills:
Demonstrates commitment to providing Quality Customer Experience (QCE).
Excellent service-driven customer-focused skills.
Proven ability to work in both a team environment and independently.
Excellent oral, written and interpersonal communications skills.
Superior project planning and management skills.
Strong time management skills and attention to detail.
Proven ability to absorb, master and leverage emerging technologies. Exceptional troubleshooting and problem solving abilities.
Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Preferalbe language:
English, Japanese

If you are interested, please send your resume to zchen@crocs.com

精彩评论2

ldf  中级海盗  2014-8-17 11:17:34 | 显示全部楼层
日语不是必须语言,但是一定要有很好的计算机基础。请没有相关经历的亲们不要申请了,不好意思。
ldf  中级海盗  2014-8-23 11:26:26 来自手机  | 显示全部楼层
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