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鉴于当前的卫生状况以及针对飞往中国大陆的旅客的相关规定(在出发机场及转机机场均须进行PCR核酸检测和血清IgM抗体检测),荷航决定对经由阿姆斯特丹转机飞往中国大陆的乘客严格执行“一票”规定。


自2021年3月22日起,任何持非联程客票(2张及以上单独客票)经阿姆斯特丹史基浦机场(SPL)飞往中国大陆的旅客,将会在荷航首个接触点被拒绝登机。


若您的行程包含多于一段的航班,请在出发前联系您的出票机构或荷航客服,以确认您前往中国全程所持机票为联程机票。若您所持机票为非联程机票,请联系出票机构或荷航客服将其修改为联程机票。改票政策取决于您所持机票的票价规则。


您需要帮助吗?荷航客服中心为您服务

我们通过微信为您提供24/7全天候客服

此外您还可以拨打客服中心热线4008-808-222

周一至周五:8:00-19:00

周六至周日:9:00-18:00

Enforcement of 1 single ticket rule for KLM passengers travelling to Chinese Mainland as from 22nd March 2021


In view of the current sanitary situation and the regulations for passengers flying to Chinese Mainland (PCR and IgM tests mandatory at Departure and Transit Airports), KLM has decided to strictly enforce 1 ticket rule for passengers flying to Chinese Mainland when traveling via our Hub. 


As from the 22nd March 2021, any KLM passenger flying to Chinese Mainland via Amsterdam Schiphol (SPL) airport with separate tickets will not be able to travel and will be stopped at the first KLM touchpoint.


If your itinerary has more than one flight, please contact your Ticketing agency or KLM Call Center before traveling to ensure you are holding one ticket for your full itinerary to China. If you are holding two separate tickets for your trip to Chinese Mainland, please ask your ticketing Agency or KLM Call Center to modify your two tickets to one ticket.  Modifications are subject to ticket conditions.


Need help?  KLM Service Center is by your side:

we are providing 24/7 customer service via our WeChat official account!

Besides, we can also be reached via KLM Hotline4008-808-222

Monday to Friday: 08:00-19:00

Saturday & Sunday: 09:00-18:00


文章来源:荷兰皇家航空公司

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