消息来源：IND
Pilot project: send missing documents by e-mailNewsitem | 4/10/2014 On 2 April 2014, the IND started with a small-scale project in which the IND requests a select group of private clients to send in missing documents by e-mail. In this way, the IND hopes to optimize its services.
The project will last for five months. During this project and at its completion, the IND will measure what advantages this way of working provides for both private customers and for the IND itself.
If the IND observes that there were documents missing from an application, the IND then normally approaches its clients in writing and gives the clients the opportunity to send the missing documents by post. This is called rectification of omission.
During the project, if there are pieces missing for taking a decision on an application, the IND approaches a selected group of clients by telephone rather than in writing. The IND hereby offers customers the possibility to send the missing documents by e-mail.
While e-mail is an accepted means of communication, the IND must adhere to a number of rules and regulations. Under Article 2:15 Awb (General Administrative Law Act) the following conditions apply: - Missing documents can only be sent through the IND e-mail address made available specifically for this purpose.
- In their answer, the IND uses the e-mail address that clients have used when sending in the documents.
- Documents which have not been explicitly requested, and thus fall outside the scope of the rectification of omission, will not be considered. Customers can still send documents which were not explicitly requested to the IND by post.
- E-mail is not necessarily suited for the exchange of confidential information. Clients are requested not to put any personal, financial or other confidential information in e-mail.
- The e-mail messages to the IND are limited to a maximum size of 30mb.
Clients who do not belong to the selected group may only submit the missing documents, after rectification of omission, by post.
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